Customer Service Workforce Management Specialist
Posted
about 1 month ago
Work Type
--
Employment
--
Experience
Mid
Posted by a recruiting agency, not the company directly
Job Description
As the WorkForce Specialist Team Lead, you will report directly to the CX Operations manager to proactively ensure the department’s staffing levels are being led with optimal efficiency. You will be pivotal in leveraging data to drive strategic decision-making and operational excellence. You will analyze workforce data, identify trends, and provide actionable management insights to enhance employee productivity and engagement, and forecast customer contact arrival.
What you’ll do:
Analy...
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