Ops Support Engineer
Posted
2 months ago
Work Type
--
Employment
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Experience
Mid
This listing has been open for a while
Skills & Technologies
Job Description
Operations Support Engineer
Location: Accra, Ghana
Reports to: Operations Support Team Lead
Context of the role
The Ops Support Engineer is a senior member of the 24/7 operations team. In addition to monitoring and triaging incidents, this role is expected to drive deeper technical investigation, mentor technicians, and contribute to improving operational processes and runbooks. Engineers serve as escalation points within the L1 team and act as a bridge between L1 and L2/L3 support....
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