Scale Customer Success Manager

Role Overview

As the founding Scale Customer Success Manager at Transcend, you will be the architect of our digital-first customer journey. This role is designed for a strategic operator who can balance the sophisticated needs of our Scale customer segment, with the operational vision to build an automated CS engine from the ground up. You won’t just manage a book of business, you will develop the programs, automations, and digital journeys that will define the “Scale” playbook for Transcend...